Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of replacement and/or refund is offered by the respective sellers to you.
You may request for a Refund / Replacement within 10 days of Delivery for the following categories:
Lifestyle (Sport & Fitness Equipment, Watches etc), Home, Automotive, Books, Electronics, Large appliances etc.
Be aware that Moonboy’s returns policy applies as long as the items are unworn, unwashed, without stains, undamaged and with all original tags & packaging intact.
Certain products cannot be returned. Please check the FAQ for More Details.
1. Find the item in My Account under Purchase History and select Return this item drop-down menu.
2. Select the Reason for the Return. Depending on the seller's Return Policy, we may put you in touch with the seller directly.
3. If Photos of the item would be helpful for documenting the condition of the item you bought and received, you can upload photos. Both Moonboy Customer Service and the Seller can see them.
4. Once the Return Request For Your Return Approved, Pack the item carefully and You must return the item within 5 business days , It's a good practice to include tracking information when returning an item.
5. The Return shipment need to send by yourself to our warehouse address. The Return shipment charges has to be bear by you, But if it is our Fault for a Return ( like Wrong Product, Damaged Products) then the Return shipping charges will be Refunded to you to the Wallet which can be used for any Purhase at moonboy. It can't be re-imburse to your Bank account.
6. Depending on the Location we can arrange Reverse Pick up for your Return Shipment, The Charge for Return Shipment will be Rs. 100, which will be deducted from your Total Paid amount.
7. The seller refunds you within 6 business days of receiving the returned item. If you're requesting a new item as part of a replacement or exchange, you have 5 business days to ship the original item back to the seller once you agree to a replacement or exchange. Once the original item is shipped back, the seller will ship the new item to you within 5 business days.