Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of replacement and/or refund is offered by the respective sellers to you.
You may request for a Refund / Replacement within 10 days of Delivery for the following categories:
Lifestyle (Sport & Fitness Equipment, Watches etc), Home, Automotive, Books, Electronics, Large appliances etc.
Be aware that Moonboy’s returns policy applies as long as the items are unworn, unwashed, without stains, undamaged and with all original tags & packaging intact.
Certain products cannot be returned. Please check the FAQ for More Details.
1. Find the item in My Account under Purchase History and select Return this item drop-down menu.
2. Select the Reason for the return. Depending on the seller's return policy, we may put you in touch with the seller directly.
3. If photos of the item would be helpful for documenting the condition of the item you bought and received, you can upload photos. Both Moonboy Customer Service and the seller can see them.
4. Depending on the seller's return policy, we'll provide you with a return shipping label and packing slip. Alternatively, we may ask you to wait for the seller to reach out to provide next steps for the return, such as in cases of oversized or heavy items or when sending an item back to a seller located in another country. The seller may also provide you their own return shipping label.
5. Pack the item carefully. Include the packing slip, apply the shipping label, and send the item back to the seller. You must return the item within 5 business days of requesting the return. It's a good practice to include tracking information when returning an item.
6. The seller refunds you within 6 business days of receiving the returned item. If you're requesting a new item as part of a replacement or exchange, you have 5 business days to ship the original item back to the seller once you agree to a replacement or exchange. Once the original item is shipped back, the seller will ship the new item to you within 5 business days.